You warrant that your dog is fit, healthy, up to date with all necessary vaccinations and to the best of your knowledge free from parasites.

It is a requirement that you advise us prior to your appointment if your dog has any medical conditions, is taking medication prescribed by a vet or any other information which could help us provide a stress free dog grooming service for your dog. POOCH Professional Canine Services Ltd. will not be held liable for the any resulting injuries/illness caused by lack of information given on the owners part.

The grooming of elderly dogs is undertaken entirely at the owners risk. Grooming may expose underlying health and/or problems that POOCH Professional Canine Services Ltd. cannot be held liable for. We reserve the right to refuse dogs if we do not think they can cope with the process.

In the event of an emergency, POOCH Professional Canine Services Ltd. is given permission to take the animal to the most accessible vet - regardless of where the animal is registered.

If we feel that de-matting your dog would cause too much stress and discomfort we will recommend a complete clip down. Welfare takes priority over final aesthetics. This will dramatically change your dog’s appearance as their hair will be short and close to the skin. A complete clip down may expose pre-existing skin conditions such as hotspots, sores, parasite infestation, urine and faeces scalding, fungal, bacterial and yeast infections. The client should also be aware that skin irritation and nicks might occur from the shaving process. POOCH Professional Canine Services Ltd. will not be held liable for any problems caused from a complete clip off regardless of if requested by the customer or due to a matted or neglected coat. This could include, but is not limited to the following: itchiness, skin redness, irritations or abrasions however caused, aural haematoma, post groom furunculosis, pyoderma - superficial or deep and/or pyotraumatic dermatitis.
Dogs with extremely matted coats will be subject to an additional fee to cover the extra time, labour and products needed to safely remove a matted coat. This is a minimum of £15 and will increase with severity and size of the dog

Dogs with fleas will be given a flea bath during their appointment. There will be a fee for additional time and products used, both during the appointment and for a thorough clean down afterwards. This is a minimum of £15 and will increase with the severity and size of the dog. Should we need to cancel another appointment to ensure thorough sanitation, this will also be at the expense of the owner of the dog with fleas.

Payment must be made on collection of the dog. Owners are requested to collect their dogs at the time stated. We give a rough estimate of the length of time require at drop-off, and also a courtesy message 15-20 minutes prior to completion. If you require longer notice, please let us know. Lateness may lead to additional fees. £5 per 15 minutes over a 15 minute grace period after your collection time. For dogs at the end of the day, this fee is increased to £7.50 to accommodate for the additional overtime charges for our staff. 

Deposits are required for all appointments before your slot is secured. Appointments cancelled within 48 hours of the session may loose the deposit amount, unless the slot can be filled. Full deposit terms can be found here www.poochpcs.co.uk/deposit-terms. You agree to arrive on time for appointments, no more than 15 minutes early or late for both drop-off and collection. If you arrive more than 15 minutes into your allotted time then you may have reduced services or rejected services, charged at the full price of the appointment. 

Photographs or videos may be taken of your dog before, after, or during it's groom. We reserve the right to use these photographs and videos in our marketing activities unless you express to us that is against your wishes. If this is the case, please inform us at the beginning of your appointment.

At any point, should your dog’s behaviour place POOCH Professional Canine Services Ltd. staff or itself in danger then the groom will be stopped, and you will be required to collect your dog. The full cost of the groom will apply however little grooming has been carried out.

POOCH Professional Canine Services Ltd. will not force any procedure on your dog, therefore if your dog objects to any part of the groom that part will not be performed. Price reductions will not be offered for incomplete grooms due to dog behaviour.